Vertex Live
Management Development Program * 3 separate sessions *
The Vertex Management Development Program will turn your current managers, or employees with management potential, into leaders who will improve employee performance. Through this, your credit union will see higher sales and service levels, fewer mistakes and increased accountability for performance.
This program is divided into three separate sessions held in Frankenmuth, Michigan. Sign up for one session, or all three!
Session 1 - Tuesday, Sept. 17, 2019
(Topics covered: Attributes of High Performing Managers, Effective Delegation, Team Building, and Employee Motivation)
Session 2 - Thursday, Nov. 7, 2019
(Topics covered: Performance through Coaching and
Strategic Thinking)
Session 3 - Wednesday, Jan. 15, 2020
(Topics covered: Leadership, Accountability, Time Management, and Conflict Resolution)
Through the Vertex Management Development Program, you will see:
- Reduced Turnover—High quality employees will stay with the credit union as they will work for effective managers.
- Improved earnings–Improved sales and service performance leads to increased earnings.
- Reinforced learning – Each session of this three-module course is conducted individually, allowing your managers time to take back what they have learned to the credit union and reinforce it before coming back for the next module. NOTE: You may begin with any module; courses will be repeated the following year.
Register Now!
The cost for this investment in your leadership is $500 per session (or save by signing up for all three now for $1300).
This program is divided into three modules, which will be held at our host Frankenmuth CU's new meeting space at Uptown North Main, 975 North Main St., Frankenmuth, MI 48734.
If you complete all three modules, you will receive the designation Certified Credit Union Manager! NOTE: You may begin with any module. Sessions will repeat next year (possibly at a different location, however).
Register below and select the session(s) you want to attend.
Event Location:
Hosted by
Community Choice Credit Union
7415 Chicago Rd., Warren, MI 48092
Check out what your managers will learn:
AGENDA
Session 1 - (Sept. 17, 2019)
The Key Attributes and Skills of Highly Effective Managers
- Attributes vs. Skills
- Attributes and Skills Common Among High Performing CU Managers
- How to Develop Attributes of High Performing CU Managers
Effective Delegation
- What Delegation Is and Is Not
- Warning Signs One is Not Delegating
- Why Managers Don't Delegate
- The Process of Effective Delegation
Team Building
- Why Mission Matters in Team Building
- Using the G-R-O-W Team Building Model to Create a Great Team
- Resolving the Five Dysfunctions of a Team
Employee Motivation
- What is Motivation?
- What is Engagement?
- How is Engagement Different From "Buy-In?"
- The Impact of Engaged and Dis-Engaged Employees
- The Seven Keys to Creating an Engaging Work Environment
Session 2 - (Nov. 7, 2019)
Performance Through Coaching
- The Key Behaviors of an Effective Coach
- Defining Coaching
- The Differences in Management and Coaching
- Why and How Coaching is an Important Sub-Set of Leadership
- Four Critical Coaching Behaviors
- Understanding Why Employees Under-Perform
- How to Identify the Cause of Under-Performance
- How to Coach to the Four Respective Performance Types
- Using The Effective Confrontation Model to Redirect an Unwilling/Able Performance Type
Strategic Thinking
- Why Strategic Thinking is Critical to Leadership Success
- The Strategic Thinking Gap That Exists in Credit Unions and Why It Exists
- The Types of Strategic Thinkers
- The Differences in Strategic Thinking and Strategic Planning
- How Strategic Masters Differ From Strategic Thinkers
- The Three Disciplines of Strategic Masters
- Strategic Thinking Challenges
- How to Become a Strategic Master
Session 3 - (Jan. 15, 2020)
Leadership
- The Challenge in Leading From The Middle
- Management Vs. Leadership
- Why Credit Union Managers Tend to “Over-Manage” and Under- Lead.
- The Three Leadership Roles of Middle Managers
- The Keys to Implementing Skills Used In the Three Leadership Roles
Employee Accountability
- What is Accountability?
- The Keys to Effective Accountability
- How to Conduct an Effective Performance Meeting
- The Keys to Setting Effective Performance Goals
Time Management
- The Causes of Many of Our Time Management Issues
- How to Organize and Prioritize Using the Urgent/Important Quadrant Model
- Time Management Hacks From the Best Time Managers
Conflict Resolution
- The Primary Causes of Conflict
- The Impact of Fear of Conflict and Why It Is So Prevalent in Credit Union Culture
- What to Avoid in Conflict Resolution
- What to Do in Conflict Resolution
- How to Handle Peer Conflict
- How to Have Difficult Conversations in an Effective Manner
Turn Business into Pleasure
There are a great number of things for you and your family to do in Frankenmuth. With festivities year round, the town welcomes visitors with Bavarian hospitality regardless of the season. Whether it's a day trip for the family or a weekend retreat with friends, Frankenmuth is the perfect destination to recharge, renew and refresh.
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